Customer Service
1. Generic
The main purpose of Zaayen is to serve as an intermediation platform between artists and organizers/ event managers. In addition service providers can offer their services and being a part of the platform . In this context, the central goal of Zaayen is to allow negotiations. A negotiation takes place between organizers and artists in regard to specific events to be organized in the future, or e.g. an organizer and a service provider to book a service.
Negotiations are initiated by inquiries or offers sent e.g. by the organizer, possibly followed by an exchange of informal messages in order to reach an agreement, and concluded (in case of success) by a booking and subsequently if it is needed, an event.
2. Create a profile
To create a profile you should choose in the very beginning what kind of profile you want to create, an organizer's profile, an artist's profile, a service provider's profile or a no profile user simple user.
2.1 Category, genre and type
The profile's category is very important for the search engine. You can choose one or more categories. You can also specify the genre and/ or the type of profile you want to create . For instance, if you choose as a category Dance and then Latin dance, your genre could be Salsa and your type New York style on1 or on2.
Other examples:
- Category Music --> DJ Genre Hip-Hop or
- Category Music --> DJ Genre Dance and type French house
- Category Dance --> Ballet Genre modern and type if needed or you got one
- ..... and so on
After you have chosen the right category, type and genre, fill the other fields and hit the create button. Your profile has been created and Zaayen bring you back to the settings. Now you can put some content to your Profile starting with its description.
2.2 Videos
We cannot upload video at the moment, because we are running a beta version. What we do is embed video sources from other sites like e.g youtube.com or dailymotion.com Therefore you need to copy the entire video object and paste it in your source's field.
| On you tube it looks like this: | ![]() |
| and on daily motion like this: | ![]() |
Copy and paste the entire content of the embedded object and paste it in your source's field.
Go on with pictures, audio(only .mp3) and links(if you have a myspace account, a youtube channel or your own website).
Now check your profile and complete it with a picture, a slogan and what you're currently working on.
To see how it goes? Click on this icon
at the top of your current page.
3. Send an inquiry or an offer
Basically, what you need to sent an inquiry or an offer is a profile. Depending on the type of profile you've created and the categories you've selected, you will not be able to do some actions. E.g. A simple user cannot send an offer to another one, because a simple user do not have any services to provide.3.1 Status
Inquiries and offers can have following status: new, active, accepted, closed, canceled, declined, expired and deleted.- active: when the artist has read it
- closed when the organizer has created a booking from this specific inquiry
- expired: when it is out-of-date
4. Create an announcements
As profile's owner, you can publish announcements which will be shown on the pinboard.4.1 Status
Announcements can have the following status: new, active, closed, canceled, expired- new: the first 2 weeks, if its not set to closed or canceled
- active: after 2 weeks
- expired: when it is out-of-date
5. Create a booking
Bookings can only be created from accepted inquiries. The organizer needs to go to accepted inquiries to create bookings.5.1 Status
Booking can have following status: new, active, accepted, postponed, rescheduled, canceled, finished, expired, deleted and archived- active: when the artist has read it
- postponed: delay an event without a new date
- rescheduled: delay an event with a specific date
- expired: when it is out-of-date and the status is not accepted
- finished: when it is out-of-date
- archived: finished events can be archive and added later to your profile as references
6. Events
Events are automatically generated when an artist accept a booking. Events are automatically set as finished after the due-date and removed from the published events list.For more information or help please [contact] us.


